FAQs

Shopping Basics

Delivery Status

How quickly will my Order be delivered?

Delivery Time=Processing Time+Shipping Time

The time frame of order delivery is divided into two parts:

Processing time: 1-2 business days

Shipping time: 3~7 business days

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.

During peak seasons and promotional sales, delivery might take a little longer.

*Due to COVID-19, shipping time may take extra 5-7 days.

Our orders will be shipped via USPS or UPS FedEx and DHL. Our estimated delivery date depends on many factors, including the destination address and how quickly we assemble and prepare your items for shipment.

Where is my Order?

The Order Confirmation that you have received by email, contains information such as a Delivery Tracking Number, name of the delivery company, and the expected delivery date. You can track your order using these details.

Returns/Exchanges

How can I return my Item and get my money back?

The refund of your money will take 10 to 25 working days following the receipt of your returned Items. Your refund will be made in the same way as the initial payment was made. However, the bank usually takes 5-7 days to show the money in your account.

I would like to exchange the Item for a smaller/larger model. Can I return the Item and calculate the difference in price?

Sure! We can definitely offer you an exchange just go to our Return Page and follow the instructions.

Can I return Items?

Yes! Items can be returned within 30 days of purchase.

Shipping Time

Why is the shipping time 3-7 days?

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.

During peak seasons and promotional sales, delivery might take a little longer.

*Due to COVID-19, shipping time may take extra 5-7 days.

Payments

Payment and Refunds

How quickly can I expect a refund?

We are normally able to refund your money within 5-7 working days after receiving your returned product. However, in the event of any delay, we thank you in advance for your patience and understanding.

For bulk inquiries & any other queries?

Support 24/7

  • E-Mail us: [email protected]
  • Call Us: +1 (918) 840-9829
  • Address: 505 North Main Street, Muskogee OK 74402, United States
Do you charge sales tax on any item?

We do not charge any sales tax and all items are tax free.

Shipping & Returns

I want to return my purchase! What do I do?

Sure! We can definitely offer you an return just go to our Return Page and follow the instructions.

How long does it take for me to get a refund?

The refund of your money will take 5 to 7 working days following the receipt of your returned Items. Your refund will be made in the same way as the initial payment was made. However, the bank usually takes 5-7 days to show the money in your account.

How Can I Cancel Or Change My Order?

Change of mind:

Change of Mind isn’t acceptable. No Any return Or Refund will Process

Please Note! color or texture could even vary from photo as each product is natural and handmade.

Cancel order

we usually ship immediately the orders.

Therefore if you’d wish to cancel your order please contact us immediately will send involved participation by the processing department but we’ll not guarantee however return the order once you received.

All refunds to be issued after receiving the returned product and inspected it’s take up to 7 days to reflect into your we actually try hard our customers satisfied.